By Colin Ruskin
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25 Nov, 2019
Everyday hundreds of transactions are processed through your TMW systems, whether TruckMate or TMWSuite. You’ve configured what KPI’s and events matter, and the DAWG constantly reviews your databases for appropriate transactions. When it finds and appropriate rule, the system will send an automated email alert to the designated people so that action can be taken. These email alerts signal that someone needs to provide guidance. That something requires people to intervene. Dutifully these requests are emailed out, to get taken care of. Have you considered; Who is assigned to deal with the issue? Who is accountable? Are you sure that they are paying attention and will treat the item with the priority required? Will all the people deal with the issue in the same consistent way? Do you have to send the email to a whole group to make sure that at least someone dealt with the issue? Does everyone then have to chase everyone else around to make sure it is done? Is it ever actually fully completed? Would you know? What are they doing? Is there a way to check if it is a longer running series of activities? Did they follow the procedures? Does everyone know the procedures? Can we track these tasks? Did we drop the ball? What is the cost to rework? What are the consequences failure?. A lost customer, a contractual breach, exposure to liability? Clearly using email to manage these activities is not an ideal solution for the reasons above and more. Email is not workflow. With WorkOptima, that same email is used to start the process, so no changes to any existing systems is needed. But rather than ending up buried in an already full email box somewhere, WorkOptima receives the email message, assigns it to the correct process and initiates the appropriate workflow that you have assigned. This way; The issue becomes instantly visible to everyone, nothing is potentially overlooked. We can track it to conclusion. Appropriate and vetted workflow steps are applied to ensure accurate and consistent outcomes, The assigned people are notified and the service levels ensure that it gets dealt with according to schedule, The workflow enforces accountability. It allows reporting and ensures that the process is consistently applied. Avoid liability and post-event drama, At the end of the process, the steps and decisions taken are known and archived as an audit trail for both follow up and future process improvement. And WorkOptima is easy and simple to use, and it requires no changes to your existing systems! Handling emails, DAWGs and exceptions; Better, faster, at lower cost, more reliably with visibility and oversight. What's not to like?